When Dynamics 365 launched in 2016, every customer was able to utilise a portal for their instance for free. However, in July 2017, Microsoft updated the requirements with the new licencing agreement.

With the new changes, customers will be required to purchase a minimum of 5 full licences for Dynamics 365 Customer Engagement Plan or the stand-alone applications (Sales, Field Service, Customer Service) before they receive a free portal. You can have a combination of either to contribute to the full amount.  

They will also need to be ‘full’ users. This means that member licences won’t contribute towards the minimum requirements.

The portal can be purchased if your organisation is unable to meet the minimum of 5 full licence requirements If you are an existing Dynamics 365 customer, you won’t be impacted by licencing change until your agreement is renewed.

If you have any questions about Dynamics 365 Portals, please get in touch with us.