What can you do with this portal?
With the capability to manage costs and provide quotes to your customers, you have a robust system that is fully integrated into a single centralised system. Administrative users in your organisation can evaluate the performance of teams responding to cases using powerful data insights. This enables management to understand potential bottlenecks as well as the positives of your response teams. Proactively monitoring performance against Service Level Agreements (SLAs) means your customers are going to be more satisfied in the long term and have a positive experience with your brand.
How do you benefit?
Web Portals for facility management organisations are built for scalability. More of your customers choosing to log requests on your system means saving both their time and yours, making exponential savings as you expand your operations. It can also act as a window for accepting additional requests, potentially increasing your revenue by letting your customers purchase more services.
Naturally, we can provide full employee training of Microsoft Dynamics 365 CRM and web portals so you can get the most from your integrated solution.