Translating your Portal for end users will help you reach your strategic goals. Here’s how:
1. Build better relationships with your end users. Your customers are more likely to use your Portal Self-Services if they can trust it, which is much more likely if it’s in their own language.
2. Beat the competition. If you can create a Portal solution that is tailored to a local market, you’ll stand out and from your competitors. If a users search engine search terms are in their language, you’ll also much more likely to rank.
3. Reduce costs. There’s no need to create a whole new identical Portal in another language that needs to be maintained. You can keep the same solution that is multilingual.
Luckily Dynamics 365 Portal has multi-language capabilities out of the box and we’re going to show you how in this short explanation.
Please note, we advise you to test these changes on a development portal before going live. We also advise that you make sure you have the correct permissions to make these changes.
1. In Dynamics 365, navigate to Settings > Administration and click Languages.
2. You should then see a list of languages that you can enable for Dynamics 365. Choose which one that you want to be made available and click apply, this might take a while so we recommend this process during a low usage period.
3. Once completed, the language is now activated for Dynamics 365 but we still need to enable it for the Portal. Navigate to Portals > Websites and you will see a table that lists the supported languages.
4. Click on the + icon on the right and add the additional languages that you activated before to your Portal.
