A positive and simple customer journey from start to end is pivotal to an organisation’s success. With web portals, your customers can report issues themselves through a self-service help desk. This means that they don’t need to phone you at restricted
hours or wait in avoidable and lengthy queues. Details provided via an online portal by your customers means issues can be tracked and managed through Microsoft Dynamics 365, ensuring the right people in your organisation respond
in a timely manner.
We specialise in implementing solutions for facilities management providers who require robust and flexible web portals. These are then utilised by customers for making complex service requests across location and service type including catering,
vending, cleaning, security and more.
With the capability to manage costs and provide quotes to your customers, you have a robust system that is fully integrated into a single centralised system. Administrative users in your organisation can evaluate the performance of teams responding
to cases using powerful data insights. This enables management to understand potential bottlenecks as well as the positives of your response teams. Proactively monitoring performance against Service Level Agreements (SLAs) means your customers
are going to be more satisfied in the long term and have a positive experience with your brand.
Web Portals for facility management organisations are built for scalability. More of your customers choosing to log requests on your system means saving both their time and yours, making exponential savings as you expand your operations. It can
also act as a window for accepting additional requests, potentially increasing your revenue by letting your customers purchase more services.
Naturally, we can provide full employee training of Microsoft Dynamics 365 CRM and web portals so you can get the most from your integrated solution.
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