The Portal Company
The Portal Company

Customer Portals

Enhance Customer Support with Intuitive Self-Service Portals.

Your customers expect the simplicity and satisfaction of resolving issues on their terms. A self-service web portal is the answer to this demand.

Deploying a sophisticated yet user-friendly platform enables autonomous problem-solving, boosts service quality, and sharpens operational efficiency.

Lean on our expertise to provide standout journeys and experiences, transforming how customers interact with you.

Discuss your requirements

Why Customer Self-Service Portals?

Customer autonomy is a priority in service interactions. Recognising this, 61% of customers prefer self-service for straightforward queries.

Through bespoke self-service portals, your business can meet this growing demand and potentially lower support costs by as much as 75%.

Why Customer Web Portals?

Customer autonomy is a priority in service interactions. Recognising this, 61% of customers prefer self-service for straightforward queries.

Through bespoke self-service portals, your business can meet this growing demand and potentially lower support costs by as much as 75%.

Customer Portal Specialists

We use our expertise with Dynamics 365 and the Microsoft Power Platform to design customer web portals that enhance service experiences.

  • Careful planning ensures your portal will work alongside your customer relationship management (CRM) system.
  • Our portal solution will be tailored to fit your unique demands and scale with you. 
  • We stay at the forefront of technology, adding innovations like generative AI conversational chat to ensure your portal is a bridge to enhanced customer engagement and satisfaction.

Partner with The Portal Company to implement a secure website that is as agile and adaptable as your business demands.


Customer Success Story

“The Portal Company was able to deliver a platform that was fully integrated with Dynamics 365. The transition and go-live was a smooth process, and they went beyond the call of duty to ensure everything worked.”

Rob Elliott, Global Head of Operations at Tellimer.

Key Benefits of Our Customer Portals

We use the Microsoft Cloud to develop secure, self-service portals that enhance data access and strengthen connections.

24/7 Accessibility

Remove time constraints, empowering customers to access information and resolve queries conveniently at any time.

Reduces Cost

Free up resources by deflecting potential service requests, minimising the need for live agent interactions.

Enhanced Experiences

Boost client satisfaction by promoting active involvement and deepening commitment to your brand.

Consistent Knowledge

Ensure that each customer has access to the same accurate information to streamline your support.

We are trusted by...

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Microsoft Technology We Specialise In

Our team use the breadth of the Microsoft Cloud platform to create secure, data-powered portals that modernise processes and delight customers and other stakeholders. Our solutions include:

Power Pages

Customising adaptable low code templates to accelerate portal deployment while ensuring functionality and design finesse.


Offering vast customisation options for sophisticated portal, ensuring scalability, security, and comprehensive integration.

Power Automate

Optimising workflows across systems by automating responses to portal interactions that increase scale and efficiency.

Dynamics 365

Seamlessly integrating business processes between your portal and Dynamics CRM, including cases, leads, contracts, and more.

Power Apps

Connecting processes managed in other business apps with your portal, such as subscriptions, events, and registrations.

Power BI

Enhancing self-service portals with dynamic, interactive data visualisations that offer insightful analytics.

Expert Web Portal Integrations

Stand out with a self-service portal that seamlessly works with your CRM, finance, and other platforms to streamline operations and enhance experiences. We use Microsoft’s cloud technology to integrate portals with third-party services to connect data and automate processes. These examples include:


Frequently Asked Questions

We harness the Microsoft Cloud to develop secure, self-service websites that enhance data access and strengthen connections.

What is a Customer Self-Service Portal?

A self-service portal allows your customers to access information, resources, and services online at their convenience. It improves interactions by letting customers find answers, manage their accounts, and request support without direct assistance.

These efficient websites enhance customer satisfaction and allow support teams to focus on more complex queries.

How Secure are Customer Web Portals?

Our customer web portals are built with Microsoft’s robust encryption and advanced security protocols. Stringent security measures protect every transaction and data exchange, ensuring your information remains secure and confidential.

Download a white paper to learn how Microsoft Power Pages offer enterprise-grade security and capabilities to protect websites.

Where is my Customer Data Stored?

For Power Pages websites, your customer data is secured within Microsoft Dataverse, reflecting a solid security posture backed by the Microsoft Power Platform. Advanced features safeguard your data with a comprehensive protection and privacy management approach.

In global data centres, Microsoft Dataverse ensures reliability, scalability, and stringent adherence to data privacy laws. Your information is both secure and readily available to meet your business demands.

For Azure-developed websites, your data can be hosted securely in an Azure secure service, or you can self-host.

What Data Insights can I expect from a Customer Portal?

Deploying a customer portal will unlock valuable insights into user behaviour, preferences, and frequent pain points. These analytics allow you to observe patterns, refine your content, and tailor your services for an enhanced customer experience.

By better understanding your audience, you can make informed decisions that drive satisfaction and continuous improvement.

How can our Customer Portal be Customised?

At The Portal Company, we understand the importance of a website that fits your unique requirements. Our portals are designed for adaptability to ensure the personalisation of everything from branding elements, like logos and colours, to functional modules, including payment systems or support ticketing.

Beyond the initial deployment, we provide ongoing support and customisations as your business evolves.

Ready for change?

Let’s explore how to remove friction from your customer interactions and boost your efficiency with a custom portal.

Contact us today. Let us know what you’re planning, and let’s explore how we can bring that vision to life.